solution for Retail & Logistics Operations
Leveraging Data Science and Artificial Intelligence, Sustainability and Corporate Social Responsibility
BEST OPERATIONS SERVICES
In 2020, online spending accounted for approximately 18% (or US$4.28 trillion) of total global retail sales, resulting in over 21 billion units of domestic parcel deliveries. The fulfillment and last-mile delivery operations face significant challenges, as short timeframes and high delivery volumes leave little room for human error. Many firms rely on low-skilled, temporary, or crowdsourced labor, leading to variability in performance and worker availability. Additionally, last-mile delivery operations can be costly due to rising labor expenses, high failure rates, and city-imposed vehicle restrictions and parking levies. The increasing e-commerce penetration rates and the widespread adoption of internet technology, including in Singapore, have driven significant changes in the planning, design, and execution of operations necessary to meet consumer demand for goods and services through retailing and on-demand platforms.
Our company’s value proposition is centered on three core competencies that work together to help clients navigate and succeed in the complex omnichannel landscape. We provide a comprehensive approach to addressing the challenges associated with fulfillment and last-mile delivery operations.
(1) Technology and Solutions: We offer innovative, data-driven technologies and custom solutions designed to optimize supply chain efficiency, reduce costs, and enhance overall operational performance. By leveraging cutting-edge AI and advanced analytics, we enable businesses to adapt and thrive in the ever-evolving retail and logistics environment.
(2) Education and Training: Recognizing the importance of a skilled and knowledgeable workforce, we provide targeted education and training programs aimed at developing and honing the expertise necessary for success in the retail and logistics sectors. Our courses cover a wide range of topics, from supply chain management and omnichannel retail strategies to data analytics and AI applications, ensuring that your team is well-equipped to excel in a highly competitive industry.
(3) Consultancy Services: Our team of experienced professionals offers tailored consultancy services to help clients identify their unique challenges, develop strategic plans, and implement effective solutions. We work closely with businesses to assess their current operations, identify areas for improvement, and provide actionable insights and guidance to achieve their goals in the omnichannel world. By combining these core competencies, our company is committed to empowering clients with the tools, knowledge, and support needed to overcome operational challenges and achieve lasting success in the dynamic retail and logistics landscape.
Technology & Solutions
Education & Training
We match our clients with a Qualified Consultant
With deep knowledge and expertise of the industry and problem statement
Food Waste Management
Small Parcel Logistics
Corporate Social Responsibility
Consumer-Facing Retail Operations
Meet Our Team
Kirsten Van Fossen
Stanley Lim, PMP
What Our Clients Say
Collaborate with Operscient to unlock business opportunities through uncovering (nonobvious) actionable insights from “dirty” data
Research and Practice Proven Solutions
While a recent McKinsey & Company survey found that 42 percent of millennials prefer shopping
Shippers are very upset at the pricing and capacity strategies of both UPS & FedEx.