Home

We Are A

solution for Retail & Logistics Operations

Leveraging Data Science and Artificial Intelligence, Sustainability and Corporate Social Responsibility

An inter-disciplinary and multi-method approach to create customized end-to-end solutions that encompass descriptive, predictive, and prescriptive elements
Contact Us
EXPERIENCED & CERTIFIED

Our consultants have practical experience and PhDs from top universities in the world

MEET THE GRANDMASTERS

Only 270 “Grandmasters” out of over 2,000,000 people on Kaggle worldwide

5/5
BEST OPERATIONS SERVICES
The retail landscape is changing quickly and that traditional systems are failing to adapt to the needs of the new world of retail. To win, you need a fresh way of thinking and new systems. We think big and bold. And today, we are revolutionizing retail and logistics with RELOG-AI
about us

Operscient

In 2020, online spending accounted for approximately 18% (or US$4.28 trillion) of total global retail sales, resulting in over 21 billion units of domestic parcel deliveries. The fulfillment and last-mile delivery operations face significant challenges, as short timeframes and high delivery volumes leave little room for human error. Many firms rely on low-skilled, temporary, or crowdsourced labor, leading to variability in performance and worker availability. Additionally, last-mile delivery operations can be costly due to rising labor expenses, high failure rates, and city-imposed vehicle restrictions and parking levies. The increasing e-commerce penetration rates and the widespread adoption of internet technology, including in Singapore, have driven significant changes in the planning, design, and execution of operations necessary to meet consumer demand for goods and services through retailing and on-demand platforms. 

Our company’s value proposition is centered on three core competencies that work together to help clients navigate and succeed in the complex omnichannel landscape. We provide a comprehensive approach to addressing the challenges associated with fulfillment and last-mile delivery operations. 

(1) Technology and Solutions: We offer innovative, data-driven technologies and custom solutions designed to optimize supply chain efficiency, reduce costs, and enhance overall operational performance. By leveraging cutting-edge AI and advanced analytics, we enable businesses to adapt and thrive in the ever-evolving retail and logistics environment. 

(2) Education and Training: Recognizing the importance of a skilled and knowledgeable workforce, we provide targeted education and training programs aimed at developing and honing the expertise necessary for success in the retail and logistics sectors. Our courses cover a wide range of topics, from supply chain management and omnichannel retail strategies to data analytics and AI applications, ensuring that your team is well-equipped to excel in a highly competitive industry.

(3) Consultancy Services: Our team of experienced professionals offers tailored consultancy services to help clients identify their unique challenges, develop strategic plans, and implement effective solutions. We work closely with businesses to assess their current operations, identify areas for improvement, and provide actionable insights and guidance to achieve their goals in the omnichannel world. By combining these core competencies, our company is committed to empowering clients with the tools, knowledge, and support needed to overcome operational challenges and achieve lasting success in the dynamic retail and logistics landscape.

Read More
Read Less
0 +
Completed Projects
0 %
Recommended
0 %
Satisfaction
0
International Awards
services

Our Services

We provide a wide range of boutique services and technological solutions catered to each client's needs

Technology & Solutions

Plug-and-play Omnis-AI system and customized solutions
View Detail

Consultancy Services

Expertise in retail operations, logistics management, data science and AI, and sustainability and corporation social responsibility
View Detail

Education & Training

Our flagship 5-day logistics and transportation management course and customized training
View Detail
Who we serve

We match our clients with a Qualified Consultant

With deep knowledge and expertise of the industry and problem statement

Food Waste Management

Food waste reduction at retail stores and households, improving the distribution of fresh produce with cosmetic imperfections, crop yield management via Internet-of-Things technology

Small Parcel Logistics

Last-mile logistics distribution models, routing tools, failed attempt prediction, zoning, network planning

Corporate Social Responsibility

Carbon footprinting, CSR reporting, sustainability index

Data Science

Development of machine learning and AI models for all kinds of prediction settings

Consumer-Facing Retail Operations

Stockout cost estimation, assortment planning, facility network design

Methodology

Statistical methods, causal inference, choice modeling, A/B testing
teams

Meet Our Team

We are motivated to solve the world’s most challenging problems in consumer-facing retail and logistics operations
Kirsten Van Fossen
Lead Consultant (Sustainability Expert)
Stanley Lim, PMP
Lead Consultant (Retail & Logistics Expert)
Qingchen Wang
Lead Consultant (Data Science & AI Expert)

Our Clients

TESTIMONIALS

What Our Clients Say

Collaborate with Operscient to unlock business opportunities through uncovering (nonobvious) actionable insights from “dirty” data

Stanley and his team conducted an in-depth analysis for our company to improve the inventory allocation decisions. The process was smooth and efficient.
Tim Dougherty
Senior Vice President of Supply Chain
We had the pleasure of working with Kirsten and her team to develop a case study of our customer onboarding process. Through the case analysis, we were able to identify low-cost opportunities to improve our onboarding process at Galley Solutions.
Chris Bialecki
Head of Customer Success Team
The consultants at Operscient are highly qualified to recommend solutions for a wide variety of issues as I set up my new company that provides firm-agnostic locker services in Europe.
Juan Sotolongo
Chief Executive Officer
smart_mobility_shaping_the_future_of_logistics_wide_image2
Play Video
Not Just Any Solution

Research and Practice Proven Solutions

Our solutions are rigorously built based on fundamental knowledge and advanced methodologies. Our unique approaches to solving problems are often translated into academic publications at premier practitioner outlets such as California Management Review, Supply Chain Management Review, and Business and Management Review.
Let’s Talk
news

latest News

Thought pieces from industry leaders and findings distilled from published research